Meet TrustPay Team: Interview with Michal Lukáčik, Payment Specialist

What are the most important qualities a person in the position of a payment specialist should have?

Certainly, a person should have strong knowledge of payment systems, regulations, and processes. However, these are the things that you will gradually learn at TrustPay.

Given that we communicate daily, they should be able to communicate with customers and colleagues in different departments effectively. They must also be able to find solutions and be independent. They also cannot lack responsibility for making their own decisions.

What does your job consist of, what does your typical day look like, and what are the advantages or, on the contrary, disadvantages of working in this position?

The job of a payment specialist involves managing and overseeing payment processes for the company. My typical day includes various activities. The first is monitoring payment transactions to ensure they comply with regulatory requirements and the company’s internal policies. I communicate with clients, banks, and other external partners to ensure smooth payment processes. One of the biggest challenges of this job is the responsibility for properly functioning the payment system and the need to adapt quickly to changing regulatory requirements, which sometimes results in stressful situations. As for the advantages, a person in this position is never bored and constantly learns new things.

“I also appreciate the importance of each colleague in this position, as it is a key department for the functioning of our company, and our collective effort impacts TrustPay’s overall success.”

How do you handle stress?

I should have been asked this question at the interview 😊 because we all encounter stress at work at some point. There are several ways I cope with stress. One of my favorites is planning and organizing my work schedule. This way, I ensure that all tasks are completed on time and that nothing is forgotten. TrustPay’s company culture is based on teamwork, which helps me daily. I know I can always rely on my managers and colleagues. Additionally, we plan vacations in advance, which always helps me recharge.

What do you value the most about your work?

I value the most that it is a job that I really enjoy. TrustPay is a young, constantly evolving company where we can improve and learn new things. Another great advantage is that we communicate with payment providers, banks, and other external partners, which can be a very interesting opportunity for expanding our network of contacts. I also appreciate the importance of each colleague in this position, as it is a key department for the functioning of our company, and our collective effort impacts TrustPay’s overall success.

What are your relationships with colleagues within the company, and how do you evaluate the corporate culture of TrustPay?

I have very good relationships with colleagues within the company. I work with colleagues from various departments, such as finance, sales, or IT, and our mutual collaboration is important for successful task completion. I have strong support from colleagues and management, who understand the importance of my work and are always willing to provide necessary assistance. I can say that the corporate culture at TrustPay influences how work is done at every position, how problems are solved, and how communication occurs.

What advice would you give future candidates wanting to work at TrustPay?

A payments specialist should have information and knowledge about payment processes and technologies. It is important to educate oneself and stay updated on current trends in the field of payments. As I mentioned before, in this position, you will have the opportunity to communicate a lot, so make sure you are communicative, flexible, responsible, and detail-oriented. I would also recommend not stressing too much, but if it ever happens, reread my answer to how I deal with stress at work. 😊

Any fun memories or moments?

We experience funny moments almost every day, such as mispronounced names of colleagues, but there is one thing in our team that still makes us laugh. Through the support portal, we once asked our partner about a problem, and they replied that they would look into it and get back to us. However, their solution to this problem was to email us in the same department, asking us to check and identify where the issue was. This is truly a case of a full circle. 😊