Meet TrustPay Team: Interview with Adam Bunčák, Risk Specialist

Can you tell us how you got your job at TrustPay?

I initially knew about TrustPay only by hearsay, but when I was looking for a new job, I was approached by a headhunter with an open position for a financial analyst at this company. That was the impulse for me to start exploring the company more, and eventually, the job description and TrustPay’s values convinced me.

What attracted you to the current position of Risk Specialist, and how would you describe your journey so far?

My career has mostly revolved around finance, but this new position in risk management was a challenge to try something new. Honestly, before joining TrustPay, I hadn’t even heard of the role of a Risk Specialist. When the opportunity for a change came, I was drawn to learning something new and applying my experience in a completely different field. It was a step into the unknown but with potential for both personal and professional growth.

What does your typical workday look like?

The work environment remains office-based, but the work dynamic has completely changed. Now, we spend practically the entire day discussing various situations – why they occurred, what consequences they might have, and how best to respond to them. A great team is a huge advantage, as our open and supportive atmosphere makes it easier to handle everyday challenges.

“In my previous jobs, I didn’t feel friendships forming among colleagues. TrustPay is different in this aspect. I perceive a strong team atmosphere here, and I’m part of a team where colleagues support each other.”

What are your main responsibilities – your job description in brief?

The foundation is daily monitoring. We keep track of the behavior of our merchants, ensuring everything runs smoothly and identifying potential anomalies that could cause problems – either for the merchants or us. Another significant part of the job is evaluating new applications from potential partners.

What are the most common challenges you encounter in your work?

I think we most often deal with fraud. A fraudster with stolen cards trying to shop in an e-shop can cause significant damage. The challenge is to stay alert and detect such attacks in time.

Does your department collaborate with other departments, and if so, which ones?

We work closely with the compliance department, where we jointly review new potential partners to ensure all our partners meet the required standards.

What motivates you the most, and how has working at TrustPay helped you grow professionally?

I’m most motivated by discovering new aspects of this field. I often learn about new things I didn’t know before, and we are constantly adapting to changes in the industry. Previously, I didn’t have the level of responsibility I do now. At TrustPay, my decisions and actions have a real impact, which pushes me forward. Support from management also plays a significant role, providing me with room for growth.

What advice would you give to someone looking to start a career at TrustPay?

I would definitely recommend not being afraid to ask questions and being proactive. At TrustPay, it’s important to think independently and not just wait for instructions. The initiative is truly welcomed here, so someone who isn’t afraid to come up with ideas and questions will definitely find a place here.

How are your relationships with colleagues within the company, and how do you perceive TrustPay’s corporate culture?

In my previous jobs, I didn’t feel friendships forming among colleagues. TrustPay is different in this aspect. I perceive a strong team atmosphere here, and I’m part of a team where colleagues support each other. We even meet regularly outside of work. I see the corporate culture as very inclusive and open – everyone finds their place here, and colleagues treat each other in a friendly manner.

Do you have any funny moments from work at TrustPay?

The funniest moments, of course, happen during team-building events, but that’s confidential 😊.
I always have a laugh about the language barrier that sometimes arises with foreign colleagues. Who would have thought that a “sucking” course would be a resuscitation course?