Meet TrustPay Team: Interview with Martin Halgoš, Deputy Head of Operations

How long have you been with TrustPay, and what were your beginnings like?

I started in April 2022, so I’ve been working at TrustPay for just over two years. I began as a Junior Payment Specialist without any prior experience in e-commerce.

The beginnings were challenging since every day was full of new information, but with the help of amazing colleagues, I learned all the “operational” tasks in a short time. After four months, I had already been training new employees myself.

What motivates you to come to work every day?

My work motivates me to come to work. 😀 I consider myself one of the lucky ones who found a job they enjoy and find fulfilling. Add to that great colleagues, now also friends, and you have a winning combination that excites you to come to the office every morning.

Did your work at TrustPay help you discover a department or position that you truly enjoy?

As I mentioned, I enjoy my work, and that’s been the case since I started. At the beginning of the year, I also became the leader of the Customer Support department, which was a new challenge for me since it forced me to look at problems from a new perspective.

Today, I lead two departments — Operations and Customer Support — and I couldn’t be more grateful for the people who are part of these teams.

“TrustPay is not just about colleagues but also largely about friends.”

 

What would you recommend to someone considering a job at TrustPay?

Send your resume ASAP because we may be waiting for you. The company knows how to appreciate skill and a demonstrated interest in solving problems. I thought that as an unqualified graduate, I had no chance of getting into a company like TrustPay, but I gave it a try, and thanks to my effort to improve, I’ve been able to grow my career.

What does a typical day in your position look like?

Every day is unique, but it also includes routine tasks that I enjoy, which bring me a sense of inner calm, knowing that everything is as it should be.

In the morning, I check the status of systems, payments, payouts, and accounts, go through emails, and monitor developments, as there’s always something that needs to be addressed (preferably immediately). I’ve also started reviewing the releases of our internal systems, which is time-consuming since we have releases every two weeks.

Additionally, I’m available to answer questions from operators, support, and other departments. My day usually ends with a final check of emails and noting what has been resolved that day and what still needs to be completed.

What is the biggest challenge in your current position, and what has changed in the team since you started?

The term “biggest challenge” is quite relative. When I started dealing with the bank agenda within the operations department, that was the biggest challenge for me at the time. The next one was when I started participating in calls with our partners, then taking over the Customer Support department, and now it’s my new position as Deputy Head of Operations and the related processes and responsibilities. The only thing that has changed in the team is that there are now two teams. Fortunately, the atmosphere in both teams has been very friendly and open throughout my time here.

How are your relationships with colleagues within the company, and how do you rate the company culture at TrustPay?

I would rate my relationships with colleagues as above standard. Everyone is very pleasant, smiling, and friendly with each other. I think this is also due to the frequent teambuilding activities that our company values. We regularly have a spring barbecue, an autumn goulash, winter bowling, and a summer teambuilding event with overnight stays. We also have smaller team buildings within departments, which is a huge plus for interpersonal relationships. TrustPay is not just about colleagues but also largely about friends.