Instant Refund

An instant refund is a payment process that enables the immediate reimbursement of funds to a customer following a transaction cancellation or refund request. This approach ensures that customers receive their refunded amount promptly and without the typical delay associated with traditional refund processes.

Instead of the typical bank transfer processing for refunds, TrustPay now facilitate instant refunds for payment methods settled as SEPA payments, subject to the recipient’s bank support. Merchant can initiate a refund with a single click and customer will receive their money back in a matter of seconds This feature aims to optimize the overall customer experience and build trust and loyalty between businesses and their clientele.