Documents
General
General Terms and Conditions valid from 01.04. 2025
Fee Schedule valid from 01.05. 2024
TrustPay minimum balance
Reclamation policy
Conception of protection of a financial institution against Money Laundering and Terrorist Financing and the basic principles of AMLCFT
Privacy Notice for Clients’ Representatives, Beneficial Owners and for Payers
Terms of Provision of one-time Payment Services for Payers
Certificate of Compliance 2025
Other
Best practise guide: Chargeback
TrustPay – General presentation
Merchant best practice e-commerce
Logo to download
Manual to TrustPay´s access interface enabling secure communication for Third Party Payment Service Providers in accordance with COMMISSION DELEGATED REGULATION (EU) 2018/389
Availability and performance of Trustpay's access interface Q1 2025
IFRS Individual Financial Statements for the year ended on 30 September 2023
Annual report 2022/2023
Information regarding outsourcing for users of payment services of a company Trust Pay, a. s.