Documents
Generally
General Terms and Conditions valid from 01.10. 2024
Fee Schedule valid from 01.05. 2024
TrustPay minimum balance
Reclamation policy
Conception of protection of a financial institution against Money Laundering and Terrorist Financing and the basic principles of AMLCFT
Privacy Notice for Clients’ Representatives, Beneficial Owners and for Payers
Terms of Provision of one-time Payment Services for Payers
Certificate of Compliance 2024
Other
Best practise guide: Chargeback
TrustPay – General presentation
Merchant best practice e-commerce
Logo to download
Manual to TrustPay´s access interface enabling secure communication for Third Party Payment Service Providers in accordance with COMMISSION DELEGATED REGULATION (EU) 2018/389
Availability and performance of Trustpay's access interface Q3 2024
IFRS Individual Financial Statements for the year ended on 30 September 2023
Annual report 2022/2023